Caring for Your Lorn Jean® Jewellery – Preserve the Beauty of Sterling Silver & 18ct Gold

• Wear your silver jewellery often. Regular wearing helps prevent tarnish due to the natural oils in your skin.
• After each wear, gently wipe your silver pieces with a soft, lint-free cloth to remove any residues and maintain shine.
• Avoid harsh chemicals and abrasive materials to protect the silver’s delicate surface.

• Remove your jewellery before swimming, bathing, or using household chemicals to protect the metals, as these activities could tarnish the metal over time.
• Minimise contact with lotions, perfumes, and hair products to maintain its lustre.
• Store your jewellery in a low-humidity environment.

• Separate Pieces. To avoid scratches and tangling, store your jewellery pieces separately. Jewellery can scratch when it comes into contact with other pieces.
• Store your Lorn Jean creations individually in the soft pouchette provided at the time of purchase. Your Lorn Jean storage pouch features a two-sided design, so if you purchased a pair of earrings, ensure you store one earring in each section for full protection.

• For a deeper yet gentle clean, place your items into an empty bowl. Add a few drops of mild soap with a neutral pH, and use a very soft brush to gently clean the piece. Then, rinse the piece thoroughly to ensure the removal of residue and pat dry. For the final shine, buff your piece with a soft jewellery cloth.
• Consider having your silver jewellery professionally cleaned and polished periodically to maintain its lustre. Contact our client care team if you require more advice.

Our 9ct gold is a brilliant choice for everyday jewellery due to its durability and soft gold hue. 18K gold, being a softer metal, requires extra care to preserve its brilliance. It’s important to maintain your precious pieces, even the more durable ones, to keep them looking their best.

• Handle with Care: Remove your jewellery when washing your hands or using corrosive products, which could damage the precious metal.
• Avoid Scratches: Be mindful of regular activities that may scratch or damage your items.

Although many people wear their 9ct and 18ct gold jewellery for various activities and rarely take it off, this is not recommended for maintaining your jewellery in its best condition over time. As gold jewellery is a precious metal that retains value, it is recommended to treat it with care to avoid damage.

• Remove before swimming, especially in chlorinated or saltwater.
• Keep away from harsh chemicals, such as household cleaners, lotions, and perfumes.

Your gold jewellery will come in a soft Lorn Jean pouch. This pouch has a two-sided design to allow you to store earrings separately to avoid friction or scratches. We recommend storing your items individually in the pouch provided at the time of purchase.

• Keep pieces separate to maintain their brilliance.

Gentle Cleaning guidance for 9ct & 18ct Gold:

• Regular Cleaning: Wipe with a soft, damp cloth to remove oils and dirt. Buff gently with a soft cloth to maintain the gold’s natural glow.
• Monthly Cleaning: For daily wear, clean periodically to remove dirt and buildup. Use warm, soapy water with a neutral pH soap. Gently clean with a very soft brush, rinse thoroughly with lukewarm water, and dry with a soft cloth. Buff to a beautiful shine.
• Avoid Abrasives: Avoid abrasive cleaners to prevent scratches.

By following these guidelines, your Lorn Jean gold jewellery will retain its elegance and shine for years to come.

Yes, we offer a dedicated cleaning service to keep your Lorn Jean® jewellery looking its best. Contact our client care team to arrange the service and receive detailed instructions. Your pieces will be cleaned using an ultrasonic machine and specialised solution.

To use this service, we will ask you to send your piece(s) to us via a tracked and insured delivery partner at your expense. The cleaning service costs £25, including return postage. Please contact our client care team if you wish to proceed.

If you are interested in the removal of surface scratches to restore your jewellery, this is a different service. Please refer to the section below about our restoration service.

Yes, we offer a restoration service for original Lorn Jean® jewellery. Contact our client care team to register your interest and discuss the necessary restoration and rough quote. After confirming the details, you'll receive instructions on how to proceed. You will need to post your item using a tracked and insured delivery service at your expense. The restoration service starts at £50, including return postage. Our artisans will inspect the piece, document any damage, and professionally buff out surface scratches by hand, restoring your jewellery to a mirror shine.