Request a Return

We offer returns within 14 days

Returns

If you wish to return a piece, your request must be made within 14 days of delivery. To be eligible for return, items must be in perfect, unworn condition with all packaging and protective elements intact.

Creations that have been personalised, engraved, modified, or made bespoke cannot be returned.

Refunds are issued once your return has been inspected and approved by our team.

For full details on conditions, timelines, and regional guidelines, please visit our Delivery & Returns page.

Initiate a Return

UK Customers – Signed In:

If you placed your order while signed in, you can begin your return via your online account.

UK Returns - My Account

UK Customers – Guest Checkout:

If you checked out as a guest, please complete the form below to initiate your return.

International Returns (USA, Europe, Other):

If you’re based outside the UK, please submit the returns request form below.

Full return conditions and region-specific guidance can be found on our Delivery & Returns page.

Read Our Full Refund Policy

Return Request Form

To begin your return, please complete the form below. Our client care team will review your request and respond with return instructions.

Reason for Return*

Your Region. Select one of the following:*

UK Mainland Returns - Complimentary

UK Other Territory

USA, Europe, Other International

I confirm I have read the refund policy and accept responsibility for ensuring the safe return of the piece(s). I understand they remain in my care until received and verified by Lorn Jean. I acknowledge that a tracked, signed-for, and insured service is strongly recommended. (A complimentary return label is provided for UK Mainland orders.)*

Fields marked with an asterisk (*) are required.

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Request a Return

Returns

Initiate a Return

Return Request Form